How people, AI agents, and robots can work together, and what that means for skills and organizations.
Coauthor, with colleagues at the McKinsey Global Institute.
The question
What changes when people work alongside AI agents and robots?
Approach
The research connects work activities, skills, and automation scenarios to examine how responsibilities could be shared between people and machines.
Finding
The effect of AI varies across skills and occupations. Some activities can be automated; others change as people use new tools. Transferable skills and AI fluency remain central to that adjustment.
Why it matters
The opportunity is to redesign work around the strengths of people and technology, while investing in the skills needed to make those partnerships useful.
What to keep in mind
Technical automation potential is different from actual adoption or observed job displacement. The pace of change depends on how organizations put technology to work.
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